Comments on: Am I Scaring My Customers Away? http://www.grangeheights.com/webdesigncork/am-i-scaring-my-customers-away/ Technology - Twitter - Goal Setting Thu, 02 Jun 2011 15:42:17 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Leslie http://www.grangeheights.com/webdesigncork/am-i-scaring-my-customers-away/comment-page-1/#comment-145 Leslie Wed, 27 Jan 2010 17:56:53 +0000 http://www.grangeheights.com/?p=560#comment-145 I work in SEO and get emails asking if I will quote for certain work. Most of them I tell that I am too busy and wish them all the best. I don't have the time to talk to someone who want to get to the top of G for €100 - this is so common. I work in SEO and get emails asking if I will quote for certain work.

Most of them I tell that I am too busy and wish them all the best. I don’t have the time to talk to someone who want to get to the top of G for €100 – this is so common.

]]> By: Kieran Daly http://www.grangeheights.com/webdesigncork/am-i-scaring-my-customers-away/comment-page-1/#comment-140 Kieran Daly Thu, 07 Jan 2010 15:04:52 +0000 http://www.grangeheights.com/?p=560#comment-140 Thanks Paul - you are completely right. Avoid those people who will break your heart If someone asks me for a quote and sends a phone number I always call them, chat with them and get a feel for their needs. My success in getting business from these type of contacts is infinitely higher. However you would be amazed at the volume of queries I get along the lines of (literally). <em>Hi, I would like a website that ;looks like www.example.com. Can you quote me a price - John</em>. Literally that length. I always (nearly) give them a reply and questions (first being looking for phone number) but 99% of them never reply again. I am starting to think that I will respond less and less to them and concentrate on real customers. And yes we will meet again soon as I think you need iPhone advice from @daly192 !!!! Thanks Paul – you are completely right. Avoid those people who will break your heart

If someone asks me for a quote and sends a phone number I always call them, chat with them and get a feel for their needs. My success in getting business from these type of contacts is infinitely higher.

However you would be amazed at the volume of queries I get along the lines of (literally). Hi, I would like a website that ;looks like http://www.example.com. Can you quote me a price – John.

Literally that length. I always (nearly) give them a reply and questions (first being looking for phone number) but 99% of them never reply again. I am starting to think that I will respond less and less to them and concentrate on real customers.

And yes we will meet again soon as I think you need iPhone advice from @daly192 !!!!

]]> By: Kieran Daly http://www.grangeheights.com/webdesigncork/am-i-scaring-my-customers-away/comment-page-1/#comment-139 Kieran Daly Thu, 07 Jan 2010 14:59:26 +0000 http://www.grangeheights.com/?p=560#comment-139 Thanks for the reply Martin. Thanks for the reply Martin.

]]> By: Paul O'Mahony (Cork) http://www.grangeheights.com/webdesigncork/am-i-scaring-my-customers-away/comment-page-1/#comment-138 Paul O'Mahony (Cork) Thu, 07 Jan 2010 12:28:20 +0000 http://www.grangeheights.com/?p=560#comment-138 I can't tick any of those boxes. My first reaction whenever anyone asks me about a service I provide is to be unsure whether I'd like to work for them. I only work for people I like. The others are too much trouble and I don't see why I should import trouble into my life. So the key issue for me is "how can I find out more about the potential customer?" Also "How can I show the other person what sort of a person I am to deal with?" The first approach is an unknown. My suggestion for what it's worth is that you find a way to get into conversation with the person. These days it costs so little to phone someone, I always speak to the person before thinking of offering a quote. Maybe we could get together for a face to face chat about this? Twitter @marketingwrite I can’t tick any of those boxes. My first reaction whenever anyone asks me about a service I provide is to be unsure whether I’d like to work for them.

I only work for people I like. The others are too much trouble and I don’t see why I should import trouble into my life. So the key issue for me is “how can I find out more about the potential customer?” Also “How can I show the other person what sort of a person I am to deal with?”

The first approach is an unknown. My suggestion for what it’s worth is that you find a way to get into conversation with the person. These days it costs so little to phone someone, I always speak to the person before thinking of offering a quote.

Maybe we could get together for a face to face chat about this?

Twitter @marketingwrite

]]> By: Martin Mulcahy http://www.grangeheights.com/webdesigncork/am-i-scaring-my-customers-away/comment-page-1/#comment-137 Martin Mulcahy Thu, 07 Jan 2010 11:52:30 +0000 http://www.grangeheights.com/?p=560#comment-137 I think it all comes down to price you quote, irrespective of whatever method of response you provide, Kieran. I think a basic e-mail response would suffice - that's my 'tuppence-worth', anyway. I think it all comes down to price you quote, irrespective of whatever method of response you provide, Kieran. I think a basic e-mail response would suffice – that’s my ‘tuppence-worth’, anyway.

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